Frequently Asked Questions
Everything you need to know about MatericaSHOP’s home essentials.
What is the standard shipping time for furniture and decor?
Most items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, MatericaSHOP ships to all states within the continental U.S. and select European countries. Shipping costs and delivery times vary by destination.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are the materials used in your products eco-friendly?
At MatericaSHOP, we prioritize sustainability. The majority of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.